Privacy Policy – How p99 Protects Your Personal Data

1. About This Privacy Policy

This Privacy Policy applies to all players and visitors who use the p99 platform at p99.bar, including the website, account portal, games, sports betting section, live casino, fish games, bingo rooms and any other features accessible through the domain. It sets out how p99 collects, uses, stores and protects personal data, and what choices and rights you have in relation to that data.

This policy is designed to be read and understood by regular users, not just lawyers. Where technical or legal language is unavoidable, we have explained what it means in practical terms for Pakistani players who use p99 as an entertainment platform.

By registering an account or continuing to use p99 after this policy has been communicated to you, you confirm that you have read and understood its contents. This Privacy Policy works alongside the p99 Terms and Conditions — both documents together form the full picture of how the platform operates and what you can expect from it.

2. Data We Collect

p99 collects personal data in several ways — some of it is provided directly by you during registration and use, some of it is generated automatically by platform systems as you interact with the site. The following table gives a clear breakdown of the main categories of data p99 collects:

p99 does not collect sensitive personal categories such as racial or ethnic origin, religious beliefs, political opinions, health data or biometric data as part of standard platform operations. Identity verification processes may involve document uploads (such as a CNIC copy) but these are handled through secure channels and used solely for age and identity confirmation purposes.

3. Why We Collect Your Data

Every piece of data p99 collects has a specific, legitimate reason behind it. p99 does not collect data speculatively or "just in case it might be useful later". The main purposes for which your data is used are:

• Account management: Your identity and contact data is necessary to create and maintain your p99 account, process logins, manage account settings and communicate important account-related updates to you.
• Payment processing: Transaction data is required to process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, as well as to verify and release withdrawal requests to your nominated payment method.
• Identity verification: Verifying that players are who they say they are, and that they are above 18 years of age, is a core platform responsibility. Identity data is used exclusively for this purpose.
• Fraud prevention and security: Technical data including IP addresses and device information helps p99 detect unusual login patterns, identify potential account compromises and flag suspicious transactions before they cause harm.
• Responsible gaming monitoring: Gaming activity data allows p99 to identify patterns that may indicate problematic gambling behaviour, and to apply deposit limits, cool-off periods or self-exclusion settings as requested or as warranted.
• Platform improvement: Usage data and technical data help the p99 team understand how the platform is being used, which features are popular and where technical issues may be occurring — allowing the platform to improve continuously.
• Customer support: Communications data from your support interactions is retained so that support staff have the context needed to resolve queries efficiently and to maintain a record of any commitments made.
• Legal and compliance obligations: Certain data must be retained for defined periods to meet record-keeping requirements. p99 retains the minimum data necessary for these obligations and no more.

p99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any decision affecting your account — such as a fraud flag or a responsible gaming intervention — is triggered by automated systems, it is reviewed by a member of the p99 team before final action is taken.

4. Payment Data and PKR Transactions

Given that p99 handles real money transactions in PKR, payment data security deserves its own dedicated section. Here is exactly how payment information is handled on the platform:

• When you make a deposit via JazzCash, Easypaisa or Raast, the transaction is initiated through the respective payment gateway's own secure interface. p99 receives a transaction confirmation reference and the PKR amount — it does not receive or store your mobile wallet PIN, full account number or any credentials that could be used to initiate transactions on your behalf.
• For bank transfers, p99 receives the transfer reference and amount. Your full bank account details are not stored on p99 servers beyond what is necessary to match the transfer to your account and process the relevant withdrawal back to the same method.
• Card payment data is handled by the card processing gateway. p99 does not store full card numbers, CVV codes or card expiry details on its own systems.
• All transaction records — including deposit amounts, withdrawal requests, PKR balances and transaction timestamps — are stored securely and are accessible to you through your p99 account transaction history at any time.

5. Cookies and Tracking Technologies

p99 uses cookies and similar technologies on p99.bar to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device by your browser when you visit a website. p99 uses the following categories of cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your account preferences and keep your account secure while you are browsing. You cannot opt out of essential cookies without stopping the platform from working correctly.
• Analytics cookies: These help p99 understand how visitors use the site — which pages are visited most, how long sessions last and where players tend to navigate. This data is aggregated and used to improve the platform experience. Individual browsing data from analytics cookies is not shared with outside parties for marketing purposes.
• Functional cookies: These remember preferences such as your preferred language setting or game display settings to give you a more consistent experience across sessions.

Most browsers allow you to manage, restrict or delete cookies through the browser settings menu. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. Restricting analytics or functional cookies will not prevent you from using p99 but may affect some personalisation features.

6. When We Share Your Data

p99 does not sell your personal data. Full stop. Data is only shared with third parties in the following specific, controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processing gateways receive the transaction data necessary to process your deposits and withdrawals. Each of these processors operates under their own security and privacy standards.
• Game providers: Third-party slot game developers, live casino providers and fish game operators may receive a session token and account reference to initiate your game session. They do not receive your full personal profile, payment details or contact information.
• Identity verification services: If your account triggers a manual identity check, document images may be shared with a secure third-party verification provider. This sharing is limited to the specific verification task and the provider is contractually required to delete the data once verification is complete.
• Legal and regulatory obligations: If p99 is required by a valid legal process to disclose data — such as a court order or a formal law enforcement request — it will comply with that legal obligation. p99 will not voluntarily disclose player data to any authority beyond what is legally required.
• Fraud prevention networks: In cases of suspected fraud, relevant account and transaction data may be shared with fraud prevention partners to protect the platform and other players. This sharing is proportionate to the suspected risk.

All third parties that receive any p99 player data are required under their agreements with p99 to handle that data securely and to use it only for the purpose for which it was shared. p99 does not permit third-party data recipients to use player data for their own marketing or to pass it further along to unrelated parties.

7. How We Protect Your Data

p99 takes data security seriously and has implemented a range of technical and organisational measures to protect the personal data it holds:

• All data transmitted between your device and p99.bar is protected by HTTPS with TLS encryption, ensuring that data in transit cannot be intercepted in readable form.
• Data stored on p99 servers is encrypted at rest. Database access is restricted to authorised personnel only and is governed by strict access control policies.
• Account passwords are stored in hashed form — p99 does not hold your actual password in readable text, meaning even internal staff cannot see it. If you forget your password, it must be reset rather than retrieved.
• p99 systems are monitored continuously for unusual access patterns, login anomalies and suspicious transaction behaviour. Automated alerts and manual review processes are in place to respond to potential security incidents promptly.
• Internal access to player data is restricted on a need-to-know basis. Support staff can access the account information needed to help you but cannot access full payment credentials or other sensitive data that falls outside their operational role.

While p99 implements robust security measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that affects your personal information, p99 will notify affected players promptly and provide guidance on steps you can take to protect yourself.

8. How Long We Keep Your Data

p99 retains personal data only for as long as it is needed for the purpose it was collected and for any applicable legal retention requirements. Specific retention periods are as follows:

• Active account data: Retained for the full duration your account is active and in use on the p99 platform.
• Closed account data: Following account closure, core account and transaction records are retained for a reasonable period to allow for dispute resolution, legal obligations and responsible gaming record-keeping. After this period, data is securely deleted or anonymised.
• Transaction records: PKR deposit and withdrawal records are retained for financial record-keeping purposes for the period required by applicable standards.
• Support communications: Chat and message records with the p99 support team are retained for as long as they may be relevant to resolving ongoing or future queries, and then deleted on a rolling basis.
• Identity verification documents: Document copies used for age and identity verification are deleted promptly once verification is completed and confirmed, unless retention is required for a specific legal or dispute reason.

Once a retention period expires, data is permanently deleted from p99 systems or rendered anonymous in a way that it can no longer be associated with a specific individual. Anonymised, aggregate data may be retained indefinitely for statistical analysis and platform improvement purposes — this data cannot be used to identify you.

9. Your Data Rights

As a registered player on p99, you have the following rights in relation to your personal data. These are genuine rights that p99 is committed to honouring — not just policy language:

To exercise any of these rights, contact the p99 support team using the details in the Contact section below. p99 will respond to all legitimate data rights requests within a reasonable timeframe. In some cases, p99 may need to verify your identity before processing the request to ensure that data is not disclosed or altered based on a request from an unauthorised person.

Please note that certain rights are subject to legal limitations — for example, transaction records that must be retained for legal compliance purposes cannot be deleted on request during the mandatory retention period. Where a request cannot be fulfilled in full, p99 will explain why and what partial steps can be taken.

10. Children and Minors

p99 is strictly an 18-and-above platform. p99 does not knowingly collect personal data from anyone under 18 years of age. The registration process includes age verification steps specifically to prevent underage registration.

If p99 becomes aware that an account has been registered by or on behalf of a minor, that account will be permanently closed immediately and any balance held will be returned to the payment method used for deposits, following a review. All data associated with the underage account will be deleted except where retention is required for compliance with any legal obligations arising from the discovery.

If you believe that a minor may have registered on p99, please contact support immediately so the matter can be investigated and resolved promptly.

11. Changes to This Privacy Policy

p99 may update this Privacy Policy from time to time to reflect changes in platform practices, applicable standards or legal requirements. When material changes are made, registered players will be notified through a platform notification or via the mobile number or email address linked to their account.

The updated Privacy Policy will take effect from the date stated in the update notice. Continuing to use p99 after that date constitutes acceptance of the revised policy. The most current version of the Privacy Policy is always available at p99.bar/privacy-policy.

If a proposed change to the Privacy Policy is significant enough to materially affect how your data is used in ways you did not originally agree to, you will be given a clear opportunity to review the change before it takes effect on your account.

12. Contact and Data Requests

If you have any questions about this Privacy Policy, want to understand how your specific data is being used, or wish to exercise any of your data rights, please contact the p99 team:

For general account questions, payment queries, bonus-related questions and responsible gaming support, the FAQ section on p99.bar covers the most common topics. Links to the FAQ, Terms and Conditions, and Responsible Gaming pages are available in the site footer below.